Guest Message Template Pack
A 9-page communication toolkit containing 27 adaptable messages for the complete guest journey.
9 pages · A4 PDF workbook
Best for: Hosts who want consistent, calm guest communication across every stay.
What's inside
- Enquiry, booking, verification and arrival messages
- In-stay support and issue-response templates
- Checkout, review, extension and lost-property messages
- Tone-and-control guidance
- Message quality checklist and automation map
What you'll be able to do
- Answer enquiries and confirm bookings in a consistent voice
- Handle in-stay issues with a prepared, measured response
- Close out stays with checkout, review and extension messages
- Keep tone and control steady in difficult conversations
- Map which messages to automate and which to send yourself
As soon as your payment is confirmed you are shown a personal download link and emailed the same link. The file is held in private storage — each link is short-lived and issued only to the buyer.
Card payment is handled by Stripe on their own secure checkout page. CSL Longstone never sees or stores your card details.
This pack provides general operational guidance and does not replace property-specific legal, fire-safety, planning, licensing, tax, mortgage, lease, insurance or professional advice. Rules and platform requirements change. Verify the requirements applying to your property, location and business before acting. No income, occupancy or performance outcome is guaranteed.